Serving the State with 7 Regional Contact Centers
Although Michigan 2-1-1 is a fairly new idea – the unified system started in 2002 – the eight regional contact centers that provide 2-1-1 service across the state have a long and established history serving their communities.
Each of the centers is nationally accredited and endorsed by Michigan-AIRS (Alliance of Information and Referrals Systems). These organizations and the managers that guide them daily have the necessary depth of experience combined with reputation for excellence and confidentially. Besides core information and referral services, the centers contract locally for specific community-based services. In this way, each center provides a unique perspective of community needs.
Important facts about Michigan 2-1-1 contact centers:
- Each of the Michigan 2-1-1 contact centers is organized as a separate nonprofit corporation or program, or part of a larger organization with its own board of directors.
- Each center agrees to participate on the Michigan 2-1-1 Operating Council and the Resource Managers Workgroup, and provides an annual report of its activities to Michigan 2-1-1.
- The Michigan 2-1-1 contact centers are regulated by the Michigan Public Service Commission.
- United Ways across the state provide support to the 2-1-1 system.
Learn more about one of the regional contact centers:
HEART of West Michigan United Way 2-1-1
Gryphon Place 2-1-1
HandsOn Battle Creek 2-1-1
Central Michigan 2-1-1
United Way for Southeastern Michigan 2-1-1
2-1-1 Northeast Michigan
U.P. 2-1-1 is a service of UPCAP, a regional economic and human resources development and planning organization based in Escanaba. UPCAP has sponsored 2-1-1 in the Upper Peninsula’s 15 counties since 2006. The center origin’s date back to 1978.
Manager: Terry Irving, 906-217-3008, firstname.lastname@example.org
Resource Manager: Melissa Kositsky, 906-217-3005, email@example.com
CALL 2-1-1 actively serves the western Michigan counties of Lake, Manistee, Mason, Mecosta, Missaukee, Muskegon, Newaygo, Oceana, Osceola, Ottawa and Wexford. The center is sponsored by multiple United Ways in the 18-county region, Senior Resources of West Michigan, Mercy Health, municipal governments and other community organization.
CALL 2-1-1 started out as Senior Services, a Specialized Senior Information and Assistance program, in 1977. It converted into a comprehensive 24/7 all-ages Information and Referral program in late 2004 and legally changed its name to Community Access Line of the Lakeshore, Inc. (CALL 2-1-1) in February 2005.
Manager: Stacey Gomez, 231-733-8605, firstname.lastname@example.org
Resource Manager: Sara Johnson, 231-733-8615, email@example.com
Heart of West Michigan United Way 2-1-1 connects callers to more than 2,900 distinct services in Kent County. Its key sponsors include the Kent County Department of Human Services and the Kent County Senior Millage. The center offers a 2-1-1 Pocket Guide available in English and Spanish for distribution by companies and organizations. 2-1-1 launched in Kent County in 2002. The center has been providing information and referral services since 1968.
Manager: Sherri Vainavicz, 616-752-8641, firstname.lastname@example.org
Resource Manager: John Mitchell, 616-752-8648, email@example.com
Gryphon Place 2-1-1 is part of the National Suicide Prevention Lifeline network and its call specialists are experts in suicide prevention. It serves the counties of Allegan, Berrien, Cass, Kalamazoo and Van Buren. In addition to suicide prevention, it provides residents with crisis intervention, and information and referrals to health and human service agencies across the region. Major sponsors include the United Way of Battle Creek and Kalamazoo Region, Kalamazoo Community Mental Health and Substance Abuse Services, and the United Way of South West Michigan. Gryphon Place has been providing Information and Referral Services since 1974 and became a designated 2-1-1 call center in 2002.
Resource Manager: Emily Ruckel, 269-381-1510, firstname.lastname@example.org
HandsOn Battle Creek 2-1-1 connects people to critical services and information and links volunteers to meaningful service projects. It serves residents in Barry, Branch, Calhoun, Ionia, Montcalm and St. Joseph counties. It is sponsored by the United Way of the Battle Creek and Kalamazoo Region, United Way of St. Joseph County, Barry County United Way and United Way Montcalm-Ionia Counties. HandsOn Battle Creek has a long history of providing information and referral services to the community, starting in 1974. It launched its 2-1-1 service in August 2002.
HandsOn Website: www.handsonbc.org
2-1-1 Public Website: www.refersoftware.com/cmi211/
Central Michigan 2-1-1 serves nine counties, 1.5 million people and is largely supported by area United Way, LifeWays Community Mental Health, Resource Genesee and multiple community partners. Its service area includes the counties of Clinton, Eaton, Genesee, Hillsdale, Ingham, Jackson, Lenawee, Livingston and Shiawassee. Central Michigan 2-1-1 originated as “First Call for Help of Jackson County”, providing information and referral services via a 7 digit phone number since August 2003. In December 2004, the center received the 3 digit, 2-1-1 phone number designation making it easier for people to access resources in their time of need.
Manager: Jennie Pollak, 517-796-4548, email@example.com
Resource Specialist: Jessica Embury, 517-789- 1292, Jessica.firstname.lastname@example.org
United Way for Southeastern Michigan 2-1-1 serves a region containing nearly 50 percent of the state’s population and is supported by key partners that include the United Way of Lapeer County, United Way of Monroe County, United Way of Washtenaw County and DTE Energy. Its service area includes the counties of Lapeer, Macomb, Monroe, Oakland, Washtenaw and Wayne. United Way for Southeastern Michigan 2-1-1 answered its first call in 2005 after receiving accreditation by the Alliance of Information and Referral Systems. It continues to assist the community by connecting families and individuals to the information and resources they need.
Resource Manager: Katie Manganello, Katie_Manganello@LiveUnitedSEM.org
2-1-1 Northeast Michigan serves the counties of Alcona, Alpena, Arenac, Bay, Cheboygan, Clare, Crawford, Gladwin, Gratiot, Huron, Isabella, Midland, Montmorency, Oscoda, Otsego, Presque Isle, Roscommon, Saginaw, Sanilac and Tuscola. Northeast Michigan 2-1-1 is also working with area United Ways and community organizations to bring 2-1-1 service to Iosco and Ogemaw counties. Consumers Energy and Dow Chemical are key sponsors of the system. The center became affiliated with 2-1-1 in 2009.
Manager: Sarah Kile, 989-636-1061, email@example.com
Resource Manager: Hollie Hawkins, 989-638-5643, Hawkins@211nemichigan.org