Return on Investment: Putting a Price on Michigan 2-1-1
Whether you’re in need or in trouble, the value of Michigan’s 2-1-1 system may seem priceless. Looking at it in terms of dollars and cents, though, the benefits from 2-1-1 add up to an amazing “return on investment” every time an important connection is made.
Based on the most conservative calculations, 2-1-1 benefits on ”return on investment” amount to roughly $100 million a year.
Those add up to tangible benefits and savings to individuals, taxpayers and the state of Michigan. How does that add up?
Consider every time a person finds income tax assistance that results in a tax refund, or the cost-savings from preventing misdirected calls to public and private agencies. Consider, too, the value to an agency of connecting with a volunteer who learned about opportunities through a contact to 2-1-1.
Take a look at these real benefits that come from the most common 2-1-1 points of assistance.
Benefit Callers Taxpayer/State
Volunteer income tax assistance $146,979
Marginal increase in tax refunds $1,014,391 $73,036
Marginal increase in tax refunds from EITC $2,783,879 $501,098
(Earned Income Tax Credit)
Faster access to health and human services $2,625,000
Value of volunteering placements $2,846,745
Misdirected calls from public and private agencies $1,114,773
Information regarding eligiblity and documentation $344,900 $2,443,959
Flu shots $1,240,738 $135,761
Time savings from misdirected calls $6,690,612
Free prescriptions $27,280
Value to access child health insurance $8,810,805
Multiple calls to various agencies before getting assistance $2,625,000
Reduction of misdirected calls to 911 $54,248,205
Services to local and state government $10,773
Total annual value (2010) $87.7 million
10-year Net Present Value $823.6 million
Source: 2-1-1 U.S. Preliminary State Entity Data. August 2010