Michigan 2-1-1: Connecting Communities, Transforming Lives

The Michigan 2-1-1 network plays a vital role in connecting individuals and families with essential resources and services. Our recent annual report, covering Fiscal Year 2024, reveals the evolution of community needs and how 2-1-1 was able to address them.

The report highlights a significant number of connections handled, showcasing the network’s extensive reach. While overall connections slightly decreased compared to the previous year, the demand for assistance in critical areas such as housing, utility support and food security remained high, underscoring persistent economic challenges. The increasing reliance on the MI211 website also signifies a growing trend toward self-service access to information.

Demographic data points to the individuals served, highlighting the age and gender distribution of those seeking help, as well as income levels. This data is crucial for directing resources and ensuring equitable access to vital services.

The report also underscores the network’s robust response to various emergencies, from the Benton Harbor water crisis to the Kalamazoo tornado. MI211’s involvement highlights the importance of proactive disaster response planning and collaboration with emergency management partners. Looking ahead, the implementation of the Disaster Clearinghouse and a new verification tool for organizations indicate a commitment to innovation and will increase the efficiency of Michigan 2-1-1’s service delivery.