At 2-1-1, we believe access to information and social services are the cornerstone of thriving communities. We are committed to providing a service in which every person in need finds that access in one place. The backbone of 2-1-1 is the resource directory of programs and services available to Michigan residents. To ensure this service continues to support our Michigan residents, we need your help to ensure our directory is relevant, accurate, and up to date.
We understand that information in our industry rapidly changes and to help keep up with all these changes, we’ve created a self-service portal for organizations to access on demand.
By simplifying and streamlining the process of updating your organization’s information in the 2-1-1 directory, we hope that you will feel more equipped to update more frequently in between your annual review.
We are currently piloting the new system with a small number of partners. When we are ready to onboard your organization, each designated contact will receive an invitation by email to set up a personal account.
Who gets an account?
Only approved contacts will be able to set up an account. Multiple people at an organization can have an account but they must be set up separately and not on one shared account. Once you set up your account, you can click on “Update My Organization’s Contacts” to see a complete list of who is invited to receive an account.
How do I log in?
If you have received an invitation and set up your account, go to https://portal.mi211.org Remember, most organizations will not yet have access to this system because we are piloting its functionality with a subset of organizations currently.
What is the account used for?
In addition to completing your organization’s annual review, we’d like you to use the portal for communicating more frequent updates such as: – How someone accesses your services – Locations where you provide services – Program closures/openings due to funding status – Changes in key personnel
Contact your regional Contact Center using the map below.
UPCAP 2-1-1
SERVICE AREA: UPCAP’s 2-1-1 connects residents with help and information in the 15 counties of Michigan’s Upper Peninsula: Alger, Baraga, Chippewa, Delta, Dickinson, Gogebic, Houghton, Iron, Keweenaw, Luce, Mackinac, Marquette, Menominee, Ontonagon, and Schoolcraft. RESOURCE MANAGER: Melissa Kositzky | [email protected] | 906-217-3005
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PARTNERS: The center is administered by the Upper Peninsula Commission for Area Progress (UPCAP), a regional economic and human resources development and planning organization based in Escanaba. HISTORY: UPCAP was founded in 1978 and became a designated 2-1-1 call center in 2006.
SERVICE AREA: Gryphon Place 2-1-1 connects residents with help and information in these southwest Michigan counties: Allegan, Berrien, Branch, Cass, Calhoun, Kalamazoo, St Joseph, and Van Buren. RESOURCE MANAGER: Melissa Ladd-Patnode | [email protected] |
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PARTNERS: Major sponsors include the United Way of Battle Creek and Kalamazoo Region, Kalamazoo Community Mental Health and Substance Abuse Services, and the United Way of South West Michigan. HISTORY: Gryphon Place has been providing information and referral services since 1974 and became a designated 2-1-1 call center in 2002.
SERVICE AREA: Central Michigan 2-1-1 connects residents with help and information in these central Michigan counties: Clinton, Eaton, Genesee, Hillsdale, Ingham, Jackson, Lenawee, Livingston, Monroe, and Shiawassee. RESOURCE MANAGER: Terrina Liogghio | [email protected] | 517-789-1238
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PARTNERS: Local area United Ways, LifeWays Community Mental Health, and other local agencies. HISTORY: This center originated as First Call for Help of Jackson County in 2003 and became a designated 2-1-1 call center in 2004.
SERVICE AREA: United Way for Southeastern Michigan 2-1-1 connects residents with help and information in these six counties: Lapeer, Macomb, Oakland, Washtenaw, and Wayne. RESOURCE MANAGER: DeMonte Dandridge | [email protected] |
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PARTNERS: Major sponsors include the United Way of Lapeer County, United Way of Monroe County, United Way of Washtenaw County, and DTE Energy. HISTORY: United Way of Southeastern Michigan became a designated call center in 2005.
SERVICE AREA: 2-1-1 Northeast Michigan connects residents with help and information in these northeast Michigan counties: Alcona, Alpena, Arenac, Bay, Cheboygan, Clare, Crawford, Gladwin, Gratiot, Huron, Iosco, Isabella, Midland, Montmorency, Ogemaw, Oscoda, Otsego, Presque Isle, Roscommon, Saginaw, Sanilac, St Clair, and Tuscola. RESOURCE MANAGER: Shirley Fulco | [email protected] | 989-638-5102
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PARTNERS: The Dow Chemical Company, local units of government, local United Ways, and many more. HISTORY: The center became a designated 2-1-1 call center in 2009.
SERVICE AREA: CALL 2-1-1 connects residents with help and information in these western Michigan counties: Charlevoix, Emmet, Manistee, Missaukee, Muskegon, Ottawa, and Wexford. RESOURCE MANAGER: Sara Johnson | [email protected] | 231-733-8615
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PARTNERS: United Way of the Lakeshore, Greater Ottawa County United Way, United Way of Manistee County, United Way of Wexford-Missaukee Counties, Senior Resources of West Michigan, Mercy Health, municipal governments, and multiple community and business organizations in Muskegon and Ottawa counties. HISTORY: This center was launched as Senior Services in 1977 providing specialized aging information and assistance and became a designated 2-1-1 call center in 2005.
SERVICE AREA: Heart of West Michigan United Way 2-1-1 connects residents with help and information in Antrim, Barry, Benzie, Grand Traverse, Kalkaska, Leelanau, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Newaygo, Oceana, and Osceola counties. RESOURCE MANAGER: Val Maciejewski | [email protected] | 616-752-8648
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PARTNERS: The center is sponsored by the Kent County Department of Human Services and the Kent County Senior Millage. HISTORY: This center has been providing information and referral services since 1968 and became a designated 2-1-1 call center in 2002.
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