Partnering with Michigan 2-1-1: Maximizing Community Information Exchange

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About Community Information Exchange (CIE)

Michigan 2-1-1 helps connect residents across Michigan with up-to-date local community resources that serve members of the public in need. As a part of your Community Information Exchange (CIE), our highly curated database can connect you to more than 27,000 available programs and resources, each supplying vital community support. We’ve developed a robust statewide resource database so that you don’t have to.

Whether it’s housing, food, healthcare, or paying utility bills, our experienced team can help identify a resident’s needs and recommend local or statewide resources that can assist and deliver the necessary services when appropriate – 24 hours a day, seven days a week. By leveraging innovative technology and our compassionate staff, Michigan 2-1-1 can enhance communities to improve the living circumstances of all Michiganders, no matter the issue.

For more information on the first CIE developed by 2-1-1 San Diego, please visit

Benefits of Partnering with Michigan 2-1-1

  • Actively participate in Michigan’s leading CIE using any existing software platform 
  • Internal access to a highly curated social services resource directory via API 
  • Receive appropriate referrals electronically for services you provide, integrated with your existing workflow 
  • Easily get notified about new referrals to your programs and communicate with existing ones 
  • Real-time updates about referral intervention, reducing duplication and unnecessary efforts

Facts about Michigan 2-1-1

Assisted 500K+ Michiganders in connecting with resources last year

Delivers care in over 180 languages

Curates an up-to-date resource database of over 27,000 programs

Featured Partners

With more than 27,000 partnering programs across the state, Michigan 2-1-1 helps put residents in touch with the right solution at the right time, with partners such as MI Bridges and Kinship Care Resource Center, among many others. 

MI Bridges

MI Bridges is the State of Michigan’s online option for residents to apply for benefits, manage their case, and explore resources including community programs and organizations through a partnership with Michigan 2-1-1. For more information about MI Bridges, visit

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Kinship Care Resource Center

The Kinship Care Resource Center serves kinship care families across the state by providing information and referrals to support caregivers and the children they are raising. KCRC also offers support to professionals serving kinship families.

The Kinship Care Resource Center has direct access to the Michigan 2-1-1 Resource Directory via an API connection to offer an online self-search feature on their website to aid Kinship families in locating up-to-date resources in their community. Additionally, with this resource directory API partnership, Kinship Care Resource Center is able to capture data from their website visitors to identify search trends, commonly searched programs, gaps, etc.


What is CIE?

“CIE” stands for Community Information Exchange and is a trademarked term from 2-1-1 San Diego. “A CIE® is an ecosystem comprised of multidisciplinary network partners that use a shared language, a resource database, and an integrated technology platform to deliver enhanced community care planning. Care planning tools enable partners to integrate data from multiple sources and make bi-directional referrals to create a shared longitudinal record. By focusing on these core components, a CIE enables communities to shift away from a reactive approach to providing care toward proactive, holistic, person-centered care.”

To learn more about CIE in San Diego visit

How do I start a CIE in my community?

All CIE work must begin and answer to your community! Who is your community will be determined by what problems you may be trying to solve. Are you considering a network that better addresses food? If so, do you have people who are food insecure, the local pantries, shelters and such? This work really starts with building a coalition.  

Please feel free to reach out with more questions at [email protected].

What technology do I need for a CIE?

Technology is complicated and can be very expensive.  Before your community decides on any vendor or service it’s important to make sure that you have done due diligence, focusing on what will work in your community and what already exists in Michigan to meet your needs. Michigan 2-1-1 can work with your community to respond to your solutions offering directory access, bi-directional referral options, navigation and at Michigan 2-1-1 we are always working to offer more. 

Please feel free to reach out with more questions at [email protected]

Why is a CIE beneficial?

When done with true community involvement, a community information exchange reduces redundancy and confusion for those seeking help. For example, if a person seeking services shows up at a food pantry that is a part of the CIE and shares their story, with permission, the food pantry can share relevant information with other needed participating services like utility bill assistance and housing supports.  

For the person seeking help, we have reduced the number of times they have to share their story with the hopes to reduce trauma. For the community there will be more capacity to share information, coordinate care, and effectively meet people’s needs to advance health equity.    

Please feel free to reach out with more questions at [email protected].

How has a CIE been helpful in local communities?

Done properly, a CIE enables communities to shift from reactive approaches to being more proactive and holistic – ultimately more person-centered. By developing and promoting CIE infrastructure –including technological, human, and organizational capacities – we can enhance organizational effectiveness in different sectors, using different technologies, to coordinate care for their patients and clients. 

Please feel free to reach out with more questions at [email protected].

What relationships do I need to build or prioritize for a successful CIE? 

First and foremost it is up to a community to decide who makes up their community and they should be including those with lived experiences dealing with “systems” and seeking social service help. It is also recommended that you include your United Way, local community foundations, health providers (local hospitals and health departments), federally recognized Tribal leaders, your local 2-1-1 center and any other community-based organization that may be interested.  

Please feel free to reach out with more questions at [email protected].

Connect With Us

For more information on how Michigan 2-1-1 can help strengthen your community, contact [email protected].