Michigan 2-1-1

What is Michigan 2-1-1?

2-1-1 is a free to use, confidential service that connects people to information, resources, and services whether they need help or want to give help.

Constituent Services Training

For many years, 2-1-1 has helped legislative staffers connect their constituents with available programs and resources in their community. View our webinar recording that shows:

• What to expect when you refer a constituent to 2-1-1
• How to navigate 2-1-1’s online resource database yourself to help with constituent questions
• How 2-1-1’s legislative dashboard can help you understand why your constituents are calling 2-1-1 for help, and where there are gaps in your community

Needs By Legislative District

We invite anyone to use this tool by setting a time frame and selecting a legislator’s name. If you are not sure about your legislator’s name, you can use this Michigan House of Representative search tool to locate the representative in your community.

2-1-1 tracks needs expressed through individual contacts and confidentially reports this data to show community needs as well as service impacts. Utilizing the dashboard below, Legislators can see what people in their districts report as “needs” (such as housing or shelter, food, legal services, healthcare, and more) and whether 2-1-1 was able to refer the person to a service or not. If no services were available for a need when a person contacted 2-1-1, it is documented as an “unmet need.” This data empowers Michigan government officials and decision-makers across the state as they engage in community planning efforts.

A mobile-friendly version of this dashboard is planned for future development.